DMEautomotive’s “Results Guaranteed” Promises to Increase Dealer Profits

1/20/2009

FOR IMMEDIATE RELEASE

January 20, 2009

DMEautomotive’s “Results Guaranteed”

Promises to Increase Dealer Profits

Virtual Business Development Center Improves Customer Experience

Daytona Beach, Fla. – Today, more than ever, auto retailers can’t afford to let even one prospective sales or service customer fall through the cracks. Dealers are looking for ways to seek out and retain customers and increase profits – all while maintaining exceptional customer experience. DMEautomotive, a JMsolutions and DME Holdings LLC company, and data-driven marketing solutions provider, is so confident that its products and services can achieve exceptional results that it is offering dealers a guaranteed return on their investment.

Now available to dealers is their Virtual Business Development Center (Virtual BDC) services. These programs improve dealership effectiveness by making sure that phones are answered 100 percent of the time and that every inbound and outbound call is handled with superior customer service. The Virtual BDC enables dealers to lower costs, ensure their customers are handled promptly and professionally, while also successfully communicating with the dealer’s customers at the right time with the right message using state-of-the-art technology. Services are customized to meet each dealer’s needs and can include:

Inbound Sales and Service Appointment Setting: answer calls or “overflow calls” to set appointments, provide information, or to bridge back to the dealership to ensure timely customer or prospect contact, 24/7.
Internet Lead Follow-up: calls made upon receipt from different Web sites to set appointments or gather information to ensure prompt follow-up and control.
Follow-up Calls to Unsold Prospects: contact potential customers from Showroom Control lists within the next business day to schedule appointments with management and/or survey overall customer experience.

“Our solutions have never made more sense for dealers today who are demanding accountability and transparency from their outsourced marketing and customer communication solutions,” says Mike Walther, president of DMEautomotive. “As we approach NADA, we are excited at the opportunity to present our already best-in-class services to show dealers some great ways to focus on finding and retaining a strong customer base, even during the present state of the economy.”

Join us at NADA

Visit DMEautomotive at the 2009 NADA Convention and Expo in New Orleans Morial Convention Center, JMsolutions booth #3541 from January 24 to 27. Learn more about DMEautomotive’s guaranteed return on investment and how the Virtual BDC can help reduce costs and offer best-in-industry customer service.

About DMEautomotive

A JMsolutions and DME Holdings LLC company, DMEautomotive (www.dmeautomotive.com) provides multi-channel, variable communications for automobile dealers nationwide. Its robust product and service offering includes: on-demand marketing campaigns, sales renewal and reactivation programs, service retention and reactivation programs, and data analytics. Headquartered in Daytona Beach, Fla., DMEautomotive also has major operations in Tampa, Fla. and Jacksonville, Fla.

About JMsolutions

A JM Family Enterprises, Inc. (www.jmfamily.com) company, JMsolutions (www.jmsolutions.com ) develops and markets innovative, integrated software systems that help automotive dealers improve operational efficiencies throughout the entire sales and marketing process while maximizing sales. JMsolutions offers its AAX® inventory management suite; CMX™ customer management suite which includes DealerUpsä customer relationship management, ProCalä desking, ProFiä finance and insurance menu; and DMEautomotive sales and service marketing suite. In addition, the company provides dealers with related training and consulting services. JMsolutions serves over 2,500 dealership clients nationwide, including the nation’s top six dealer groups. Headquartered in Deerfield Beach, Fla., JMsolutions also has major operations in Dallas, Texas.